Refund Policy
Scope & Eligibility
This Refund Policy applies to payments made towards services, processing fees (where refundable), excess payments, and other eligible financial transactions with Touchstone Private Limited.
Refund requests may be considered in situations such as:
- arrow_right Duplicate or Multiple Payments
- arrow_right Excess Amount Paid by the Customer
- arrow_right Failed Transaction with Successful Debit
- arrow_right Payment Processed Due to Technical Error
- arrow_right Incorrect Collection of Charges (where applicable)
- arrow_right Any other refund approved by the Company after verification
info Note: Loan disbursements, EMI payments, interest charges, and contractual obligations are governed by the executed loan agreement and applicable regulatory guidelines.
Refund Process
Customers may submit a refund request by contacting our support team at touchstone70@gmail.com along with the relevant transaction details.
To help us process your request quickly, please provide:
- check_circle Transaction Reference or Payment ID
- check_circle Registered Mobile Number
- check_circle Customer ID or Loan/Application Number (if applicable)
- check_circle Bank Account Details (if required)
- check_circle Supporting documents or payment proof
schedule Review Timeline: Refund requests are acknowledged within 2 working days. Verification and approval generally take 5–7 working days, depending on the nature of the request.
Refund Timelines
Once a refund request has been approved, the amount will be processed through the original payment method or another approved banking channel.
| Payment Method | Expected Timeline |
|---|---|
| UPI Payments | 2–5 Working Days |
| NEFT / RTGS / IMPS | 3–5 Working Days |
| Net Banking | 3–5 Working Days |
| Credit / Debit Cards | 5–7 Working Days |
Actual credit timelines may vary depending on the customer's bank or payment service provider.
Grievance Redressal
If you have any concerns regarding a refund request or wish to escalate an unresolved matter, you may contact us using the details below:
Email Support
touchstone70@gmail.comRegistered Office
Krishna Compound, 2nd Floor, Jyoti Bhawan, Fraser Road, Patna – 800001, Bihar, India.
Important Information
- check_circle Refunds are processed only after successful verification of the transaction.
- check_circle Approved refunds will be credited to the original payment source wherever technically feasible.
- gavel Touchstone Private Limited reserves the right to decline refund requests that are found to be fraudulent, incomplete, or inconsistent with applicable laws, regulatory requirements, or contractual obligations.
- update This Refund Policy may be updated periodically to comply with regulatory changes and business requirements.