Cancellation Policy
Cancellation Eligibility
Cancellation requests are considered based on the stage of the application or service at the time the request is received.
Before Application Processing
Customers may request cancellation before the verification and assessment process has commenced. Any eligible fees, where applicable, will be processed according to our Refund Policy.
During Verification
If the application is already under KYC verification, credit assessment, or document review, cancellation requests may be accepted subject to completion of internal processing and applicable charges, if any.
After Loan Disbursement
Once a loan has been approved, executed, and the funds have been disbursed, the application cannot be cancelled. Customers must comply with the terms of the executed loan agreement, including repayment obligations and applicable charges.
How to Request Cancellation
Customers wishing to cancel an application or service request should submit a written request through our official communication channels.
Please include:
- check_circle Application or Loan Reference Number
- check_circle Registered Mobile Number
- check_circle Full Name
- check_circle Reason for Cancellation
schedule Response Timeline: Cancellation requests are acknowledged within 2 working days, and eligible requests are reviewed in accordance with the Company's internal policies and applicable regulatory requirements.
info Note: Applications that have completed approval, agreement execution, or loan disbursement may not be eligible for cancellation.
Cancellation by the Company
Touchstone Private Limited reserves the right to cancel or reject any application or service request in circumstances including, but not limited to:
- arrow_right Incomplete or incorrect information provided by the applicant
- arrow_right Failure to complete mandatory KYC or verification requirements
- arrow_right Detection of fraudulent, misleading, or suspicious activity
- arrow_right Non-compliance with regulatory or internal eligibility criteria
- arrow_right Technical, operational, or legal circumstances beyond the Company's control
Where applicable, any eligible refundable amount will be processed in accordance with our Refund Policy.
Service Closure & Refund Coordination
Service Closure
Customers who wish to discontinue the use of our services after loan closure or completion of contractual obligations may contact our customer support team. Any pending dues, charges, or obligations must be settled before the service relationship is considered closed.
Refund Coordination
If a cancellation request qualifies for a refund, the refund will be processed in accordance with our Refund Policy. Processing timelines may vary depending on the payment method, banking partner, and verification requirements.
Related Policy
View Refund Policy →support_agent For any questions regarding cancellation or service closure, please reach out to our support team at touchstone70@gmail.com.